What Is Assistance Company?
Also known as: Medical assistance · Third-party administrator
A third-party organisation appointed by a travel or expat insurer to handle medical assistance and repatriation logistics.
Major assistance companies — Allianz Partners, International SOS, AXA Assistance, Europ Assistance — manage medical cases on behalf of insurers worldwide. They authorise treatment, coordinate hospitals and engage air ambulance providers.
When a patient calls their insurer's emergency line, they usually reach an assistance company desk. We work directly with most of them as a contracted air ambulance partner.
Assistance Company — FAQ
What is Assistance Company?+
A third-party organisation appointed by a travel or expat insurer to handle medical assistance and repatriation logistics. Also known as Medical assistance, Third-party administrator.
What does Assistance Company mean in medical evacuation?+
Major assistance companies — Allianz Partners, International SOS, AXA Assistance, Europ Assistance — manage medical cases on behalf of insurers worldwide. They authorise treatment, coordinate hospitals and engage air ambulance providers.
How is Assistance Company used in air ambulance and medical repatriation?+
When a patient calls their insurer's emergency line, they usually reach an assistance company desk. We work directly with most of them as a contracted air ambulance partner.
Tell us where the patient is. We do the rest.