Legal · Customer Disclosures
This page is maintained by Limitless Sky and Sea LLC to answer the most common questions about who we are, what we do, and what we do not do, before you engage us. Last updated 27 June 2026.
Medical Evacuation is a brand of Limitless Sky and Sea LLC, a limited liability company organised under the laws of the State of New Mexico, United States, with its principal place of business at 8206 Louisiana Blvd NE, Ste A #9612, Albuquerque, NM 87113, USA.
Contact: info@medical-evacuation.com · +1 505 520 3983.
Limitless Sky and Sea LLC is an air charter broker as that term is used in 14 CFR Part 295. We are not a direct or indirect air carrier. We do not own, lease, operate, or exercise operational control over any aircraft, and we do not hold an air carrier or commercial operator certificate from the US Federal Aviation Administration (FAA), the US Department of Transportation (DOT), the European Union Aviation Safety Agency (EASA), or any other civil aviation authority.
All flights arranged through Limitless Sky and Sea LLC are performed by independent, third-party FAA-certified Part 135 (or, outside the United States, equivalently certified) air carriers that hold their own operating certificates, insurance, and operational control over each flight at all times. Nothing on this website — including references to aircraft, fleets, bases or capabilities of our partner operators — should be read as a claim that Limitless Sky and Sea LLC owns or operates those aircraft.
For each engagement, and in accordance with 14 CFR § 295.20, Limitless Sky and Sea LLC acts as the agent of the charterer (you, your family member, or the institution paying for the flight) for the limited purpose of locating, negotiating with, and arranging single-entity air charter transportation from an independent air carrier. We do not act as the agent of the air carrier, we do not hold out as an air carrier, and we do not exercise operational control of any flight at any time.
We arrange single-entity charters only — the entire aircraft is chartered by, and the cost paid by, a single charterer for a single mission. We do not sell individual seats, we do not organise public charters under 14 CFR Part 380, and we do not hold ourselves out as the carrier.
Limitless Sky and Sea LLC arranges medical air transportation worldwide, including missions originating in, terminating in, or transiting the United States. US-touching missions are performed exclusively by FAA-certified Part 135 air carriers under their own operating authority. International segments are performed by air carriers holding equivalent certification issued by the competent civil aviation authority in the country of operation.
Before you are obligated to make any payment for a charter arranged by Limitless Sky and Sea LLC, and consistent with 14 CFR § 295.30, we will disclose to you in writing: (a) the name of the direct air carrier in operational control of the aircraft, and any "doing business as" name under which the flight will be held out; (b) the aircraft make, model and registration; (c) the total price of the charter including all fees and surcharges payable to Limitless Sky and Sea LLC and to the carrier; (d) whether Limitless Sky and Sea LLC is receiving any compensation from the carrier; and (e) any material change to that information before departure. Where the direct air carrier changes after you have received the initial disclosure, we will notify you of the substitute carrier as soon as reasonably practicable and before departure.
We select operators that, to the best of our knowledge at the time of selection, hold valid air operator certification from a recognised civil aviation authority and, where applicable, medical accreditation appropriate to the mission profile (EURAMI, CAMTS or equivalent national programs).
Liability insurance for each flight — including aircraft hull, passenger liability, third-party liability and, where applicable, medical malpractice cover for the on-board medical team — is maintained by the independent direct air carrier and the independent medical provider engaged for your case, in amounts that meet or exceed the minimums required by the certificating authority of the operator. On request, and in any event before departure, we will provide a copy of the carrier's certificate of insurance evidencing the existence and amount of third-party and passenger liability coverage applicable to your flight, and the corresponding certificate from the medical provider.
Limitless Sky and Sea LLC maintains professional liability (errors-and-omissions) insurance for its brokerage operations. Policy number N8PL633487 issued by Berkshire Hathaway Direct Insurance Company (NAIC #10391). Coverage is on a claims-made basis with a per-occurrence and aggregate limit of USD 1,000,000, effective 29 June 2026 through 29 June 2027. The policy includes cyber-liability coverage of USD 100,000. A current certificate of insurance is available here.
Limitless Sky and Sea LLC does not insure, and is not liable for, the operational performance of the flight or the clinical performance of the medical team; the corresponding insurance is held by the independent carrier and the independent medical provider as described above.
All quotes are itemised and identify the air carrier, the aircraft, the routing, and the medical configuration. Quotes are valid for the period stated on the quote and are subject to aircraft availability, crew duty time, slot and permit clearances, weather, and medical fit-to-fly clearance.
Cancellation by the operator: if the engaged air carrier cancels the flight before departure for any reason attributable to the carrier (including aircraft technical issues, crew unavailability, or denied permits), you will receive a full refund of amounts paid to Limitless Sky and Sea LLC for that flight.
Cancellation by you or by medical necessity: if you cancel the mission after the operator has been contracted, or if the patient is no longer fit to fly, cancellation fees follow the engaged carrier's published cancellation terms and the medical provider's terms. Those terms are disclosed on the quote and confirmation. Third-party costs already irrevocably committed (positioning, handling, permits, fuel uplifts, medical consumables) are not refundable.
Limitless Sky and Sea LLC does not employ medical staff and does not provide medical advice, diagnosis, triage, or treatment. We arrange flights and connect you and the receiving facility with independent, qualified medical providers. Any clinical decision-making, fit-to-fly assessment, in-flight care, and bed-to-bed handover is the responsibility of those independent medical providers and the treating physicians. See our medical disclaimer for the full statement.
These disclosures and any arranger relationship between you and Limitless Sky and Sea LLC are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws principles. The engaged air carrier's contract of carriage and the medical provider's terms each have their own governing law, jurisdiction, and (where applicable) international convention limitations (including the Montreal Convention 1999). See our Terms of Service and Privacy Policy for details.
Questions about these disclosures, or a complaint about a flight arranged through us, can be sent to info@medical-evacuation.com. We acknowledge complaints in writing within five business days and will identify the responsible carrier or medical provider so the matter can also be raised directly with them.
Compliance Pack
For a complete summary of our coverage, disclosures and downloadable documents, visit the Compliance Pack page.
We provide insurers, corporate travel managers, risk teams and hospital procurement with a single compliance pack that bundles the following documents. Email info@medical-evacuation.com with the subject line "Compliance Pack" and we will return it the same business day.
Insurance FAQ
Eight common questions from insurers, corporate risk teams and assistance companies about the broker's E&O cover and how it interacts with carrier and medical insurance on a medevac mission.
Professional liability — also called errors-and-omissions (E&O) — covers financial loss caused by a negligent act, error or omission in the professional services we render as an air charter broker. For a medevac arranger that means brokerage activities such as carrier sourcing, quoting, contracting, scheduling, permit coordination and communication with the medical provider, family or insurer. It is distinct from aviation hull and liability insurance (carried by the operator) and from medical malpractice cover (carried by the medical provider).
Limitless Sky and Sea LLC maintains professional liability insurance through Berkshire Hathaway Direct Insurance Company (NAIC #10391), policy number N8PL633487. Coverage is on a claims-made basis with a per-occurrence and aggregate limit of USD 1,000,000, effective 29 June 2026 through 29 June 2027. The policy also includes USD 100,000 of cyber-liability coverage. A current certificate of insurance is available on request and is linked from this page.
No. Aviation incidents, hull losses, passenger bodily injury, and third-party liability arising from the operation of the aircraft are covered by the direct air carrier's aviation policies, which are required to meet or exceed the minimums set by the carrier's certifying authority. Clinical injury or malpractice in flight is covered by the medical provider's professional indemnity policy. Our E&O policy responds only to losses caused by our own brokerage errors or omissions.
Yes. On request, and in any event before departure, we provide the certificate of insurance from the direct air carrier evidencing hull, passenger liability and third-party liability coverage for the specific aircraft and flight, and the certificate from the medical provider evidencing medical professional indemnity. This is required by 14 CFR § 295.50 and is part of our standard pre-flight documentation pack.
Our professional liability cover is written on a claims-made basis. This means a claim must be both made against us and reported to the insurer during the active policy period (or any applicable extended reporting period) to trigger coverage. Carrier and medical malpractice policies have their own triggers and notification rules, which are disclosed on the carrier and provider documentation.
The retention is borne by Limitless Sky and Sea LLC and is not passed through to clients. Specific retention figures and policy conditions are available to insurers and corporate clients under NDA on request to legal@medical-evacuation.com.
Yes. The USD 100,000 cyber-liability extension responds to first-party costs and third-party claims arising from a network security or privacy event affecting personal information we process — including patient and next-of-kin data exchanged during case coordination. Our data protection commitments are set out separately in the Privacy Policy.
The policy does not cover: (i) operational performance of the flight (covered by the carrier), (ii) clinical performance of the medical team (covered by the medical provider), (iii) intentional wrongful acts, (iv) contractual liabilities we voluntarily assume beyond what we would have at law, or (v) loss caused by the insolvency of a third party. For any specific risk concern, we recommend reviewing the carrier and medical provider certificates alongside our E&O certificate.